Sales Cloud is the solution for supporting your entire B2B or B2C sales process, from lead generation and nurturing to closing the business deal, and to track all your customer information and interactions in between in one place. Forcelution can advise on the best practices…
Service Cloud is the module on the Salesforce platform for service process automation and to provide personalized support to your customers. Forcelution can help implementing the core functionality, consisting of Case Management, web-to-case, email-to-case, and service…
Salesforce Community is a platform to connect and collaborate with customers, partners, or employees. A Customer Community can help customers to find information and help themselves and each other. A Partner Community can help resellers, distributers, and partners…
Pardot is a platform for (mainly) B2B marketing automation and helps marketers create more leads, generate more pipeline, and empower sales to close more deals. Forcelution can advise on the capabilities of this platform, on how to leverage the different marketing automation…
Salesforce is not just a CRM system. It’s a platform that can be used to build functionality and automation to support all kind of business processes. Forcelution has many years of experience with the almost limitless capabilities of the platform, and can help building…
These days, a typical organization uses many different systems and applications: an ERP system for customer orders, an accounting application for financial management, a data warehouse for data-backup and historical reporting, a website or portal…
Before going live with Salesforce, it might be needed to migrate existing data, such as customer information, from your legacy system to your new Salesforce org. Data migration could be a complex process…